TL-096 · Airport

The name on my ticket differs from my passport — Japanese

If you notice a spelling mismatch between the ticket and passport, show airline staff the difference and ask how to have it checked.

Quick answer
航空券の名前のつづりがパスポートと違います。
Meaning The name on my ticket is spelled differently from my passport.
koukuuken no namae notsuzuriga pasupooto to chigai masu .

When to use it

Contact ticketing staff if you spot a spelling difference while comparing your passport and reservation.

Core phrases

航空券の名前のつづりがパスポートと違います。
koukuuken no namae notsuzuriga pasupooto to chigai masu .
The name on my ticket is spelled differently from my passport.
姓の最後の一文字が抜けています。
sei no saigo no hitomoji ga nuke teimasu .
The last letter of my surname is missing.
わかりました。パスポートと予約確認書を一緒に見せます。
wakarimashita . pasupooto to yoyaku kakuninsho o isshoni mise masu .
All right. I'll show them my passport and booking confirmation together.

What you may hear

つづりのどの部分が違いますか?
tsuzurinodono bubun ga chigai masuka ?
Which part of the spelling is different?
パスポートと予約を照合し、可能な手続きを確認します。
pasupooto to yoyaku o shougou shi , kanouna tetsuzuki o kakuninshi masu .
I'll compare the passport with the booking and check the available procedure.
まず、この航空会社の発券担当窓口にご相談ください。
mazu , kono koukuugaisha no hakken tantoumadoguchi nigo soudan kudasai .
Please contact this airline's ticketing desk first.

How to respond

この予約の名前を確認していただけますか?
kono yoyaku no namae o kakuninshi teitadakemasuka ?
Could you check the name on this booking?
修正の手続きはどの窓口に相談すればいいですか?
shuusei no tetsuzuki wadono madoguchi ni soudan surebaiidesuka ?
Which desk should I contact about correcting it?

Mini conversation

You
航空券の名前のつづりがパスポートと違います。
koukuuken no namae notsuzuriga pasupooto to chigai masu .
The name on my ticket is spelled differently from my passport.
Other person
つづりのどの部分が違いますか?
tsuzurinodono bubun ga chigai masuka ?
Which part of the spelling is different?
You
姓の最後の一文字が抜けています。
sei no saigo no hitomoji ga nuke teimasu .
The last letter of my surname is missing.
Other person
パスポートと予約を照合し、可能な手続きを確認します。
pasupooto to yoyaku o shougou shi , kanouna tetsuzuki o kakuninshi masu .
I'll compare the passport with the booking and check the available procedure.
You
修正の手続きはどの窓口に相談すればいいですか?
shuusei no tetsuzuki wadono madoguchi ni soudan surebaiidesuka ?
Which desk should I contact about correcting it?
Other person
まず、この航空会社の発券担当窓口にご相談ください。
mazu , kono koukuugaisha no hakken tantoumadoguchi nigo soudan kudasai .
Please contact this airline's ticketing desk first.
You
わかりました。パスポートと予約確認書を一緒に見せます。
wakarimashita . pasupooto to yoyaku kakuninsho o isshoni mise masu .
All right. I'll show them my passport and booking confirmation together.

More natural

Spelling mismatch means the written forms differ. Explain whether it is a spelling issue rather than a request to transfer the ticket.

Good to know

The airline must confirm correction options and procedures for your booking. Ask the appropriate desk before buying another ticket yourself.

Related situations

Use GLANOS Talk in the real conversation

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