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My train was cancelled. What should I do? — Korean A train-disruption situation for asking in Korean about alternative trains, other routes, reserved seats, ticket changes, and refunds.
Quick answer
타려던 열차가 운행 취소됐어요. 어떻게 해야 하나요?
Meaning My train was cancelled. What should I do?
ta-ryeo-deon yeol-cha-ga un-haeng chwi-so-dwaet-eo-yo. eo-tteo-ke hae-ya ha-na-yo?
When to use it Use this when a scheduled train is cancelled or suspended and you need to know whether your ticket can be used on another train or route.
Core phrases 타려던 열차가 운행 취소됐어요. 어떻게 해야 하나요?
ta-ryeo-deon yeol-cha-ga un-haeng chwi-so-dwaet-eo-yo. eo-tteo-ke hae-ya ha-na-yo?
My train was cancelled. What should I do?
이 표로 다른 열차를 탈 수 있나요?
i pyo-ro da-reun yeol-cha-reul tal su it-na-yo?
Can I use this ticket on another train?
교토까지 다른 방법으로 갈 수 있나요?
gyo-to-kka-ji da-reun bang-beop-eu-ro gal su it-na-yo?
Is there another way to get to Kyoto?
환불이나 변경이 가능한가요?
hwan-bul-i-na byeon-gyeong-i ga-neung-han-ga-yo?
Can I get a refund or change my ticket?
What you may hear 이 표로 다음 열차를 이용할 수 있습니다.
i pyo-ro da-eum yeol-cha-reul i-yong-hal su it-seum-ni-da.
You can take the next train with this ticket.
대신 3번 승강장에서 일반 열차를 이용해 주세요.
dae-sin sam-beon seung-gang-jang-e-seo il-ban yeol-cha-reul i-yong-hae ju-se-yo.
Please take the local train from platform three instead.
변경이나 환불은 매표소에서 처리해 주세요.
byeon-gyeong-i-na hwan-bul-eun mae-pyo-so-e-seo cheo-ri-hae ju-se-yo.
Please go to the ticket counter for a change or refund.
How to respond 어느 승강장으로 가야 하나요?
eo-neu seung-gang-jang-eu-ro ga-ya ha-na-yo?
Which platform should I go to?
지정석을 다시 예약해야 하나요?
ji-jeong-seok-eul da-si ye-yak-hae-ya ha-na-yo?
Do I need a new seat reservation?
대체 경로는 얼마나 걸리나요?
dae-che gyeong-ro-neun eol-ma-na geol-li-na-yo?
About how long will the alternative route take?
Mini conversation You
타려던 열차가 운행 취소됐어요. 어떻게 해야 하나요?
ta-ryeo-deon yeol-cha-ga un-haeng chwi-so-dwaet-eo-yo. eo-tteo-ke hae-ya ha-na-yo?
My train was cancelled. What should I do?
Other person
어디까지 가시나요?
eo-di-kka-ji ga-si-na-yo?
Where are you trying to go?
You
교토까지 가요. 이 표로 다른 열차를 탈 수 있나요?
gyo-to-kka-ji ga-yo. i pyo-ro da-reun yeol-cha-reul tal su it-na-yo?
I'm going to Kyoto. Can I use this ticket on another train?
Other person
이 표로 다음 열차를 이용할 수 있습니다.
i pyo-ro da-eum yeol-cha-reul i-yong-hal su it-seum-ni-da.
You can take the next train with this ticket.
You
지정석을 다시 예약해야 하나요?
ji-jeong-seok-eul da-si ye-yak-hae-ya ha-na-yo?
Do I need a new seat reservation?
Other person
지정석은 매표소에서 확인해 주세요.
ji-jeong-seok-eun mae-pyo-so-e-seo hwak-in-hae ju-se-yo.
Please check the reserved seat at the ticket counter.
You
어느 승강장으로 가야 하나요?
eo-neu seung-gang-jang-eu-ro ga-ya ha-na-yo?
Which platform should I go to?
Other person
다음 열차는 5번 승강장에서 출발합니다.
da-eum yeol-cha-neun o-beon seung-gang-jang-e-seo chul-bal-ham-ni-da.
The next train leaves from platform five.
More natural 운행 취소됐어요 is practical. You may also hear 운휴 or 운행 중단 in formal announcements. Ask separately whether the ticket stays valid, whether a new reserved seat is needed, and where the alternative train departs.
Good to know Refund and change rules depend on the operator and ticket type. JR East states that suspended services may allow refunds and, for a cancelled reserved-seat train, a change to another train. Discount or travel-agency tickets may be handled differently.
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