TL-064 · Stay
The safe in my room won't open — Korean
A hotel situation for asking in Korean for help when the room safe will not open, including staff assistance, reset procedures, identity checks, and important items inside.
Quick answer
객실 금고가 열리지 않아요.
Meaning The safe in my room won't open.
gaek-sil geum-go-ga yeol-li-ji a-na-yo.
When to use it
Use this when a hotel room safe stays locked after you enter the code or when you need help retrieving important items from it.
Core phrases
객실 금고가 열리지 않아요.
gaek-sil geum-go-ga yeol-li-ji a-na-yo.
The safe in my room won't open.
비밀번호를 입력했는데도 열리지 않아요.
bi-mil-beon-ho-reul ip-ryeok-haet-neun-de-do yeol-li-ji a-na-yo.
I entered the code, but it still won't open.
직원이 와서 확인해 주실 수 있나요?
ji-gwon-i wa-seo hwak-in-hae ju-sil su in-na-yo?
Could someone come and check it?
금고 안에 여권이 있어요.
geum-go an-e yeo-gwon-i i-sseo-yo.
I have my passport inside the safe.
What you may hear
직원을 객실로 보내 확인하겠습니다.
ji-gwon-eul gaek-sil-lo bo-nae hwak-in-ha-get-seum-ni-da.
We'll send someone to your room to check it.
객실 키와 사진이 있는 신분증을 준비해 주세요.
gaek-sil ki-wa sa-jin-i it-neun sin-bun-jeung-eul jun-bi-hae ju-se-yo.
Please have your room key and photo ID ready.
금고를 열기 전에 초기화가 필요할 수 있습니다.
geum-go-reul yeol-gi jeon-e cho-gi-hwa-ga pi-ryo-hal su it-seum-ni-da.
We may need to reset the safe before opening it.
How to respond
직원이 오기까지 얼마나 걸릴까요?
ji-gwon-i o-gi-kka-ji eol-ma-na geol-lil-kka-yo?
How long will it take for someone to come?
초기화해도 안에 있는 물건에는 영향이 없나요?
cho-gi-hwa-hae-do an-e it-neun mul-geon-e-neun yeong-hyang-i eom-na-yo?
Will resetting it affect anything inside?
제가 객실에 있을 때 열어주실 수 있나요?
je-ga gaek-sil-e i-sseul ttae yeo-reo-ju-sil su in-na-yo?
Can you open it while I'm in the room?
Mini conversation
You
객실 금고가 열리지 않아요.
gaek-sil geum-go-ga yeol-li-ji a-na-yo.
The safe in my room won't open.
Other person
오류 표시가 나오나요?
o-ryu pyo-si-ga na-o-na-yo?
Are you getting an error message?
You
비밀번호를 입력하면 소리는 나는데 열리지 않아요.
bi-mil-beon-ho-reul ip-ryeok-ha-myeon so-ri-neun na-neun-de yeol-li-ji a-na-yo.
It beeps after I enter the code, but it doesn't open.
Other person
객실 번호가 어떻게 되시나요?
gaek-sil beon-ho-ga eo-tteo-ke doe-si-na-yo?
What is your room number?
You
1208호예요. 금고 안에 여권이 있어요.
cheon-i-baek-pal-ho-ye-yo. geum-go an-e yeo-gwon-i i-sseo-yo.
Room 1208. I have my passport inside the safe.
Other person
직원을 보내 확인하겠습니다.
ji-gwon-eul bo-nae hwak-in-ha-get-seum-ni-da.
We'll send someone to check it.
You
제가 준비해야 할 게 있나요?
je-ga jun-bi-hae-ya hal ge in-na-yo?
Do I need to prepare anything?
Other person
객실 키와 사진이 있는 신분증을 준비해 주세요.
gaek-sil ki-wa sa-jin-i it-neun sin-bun-jeung-eul jun-bi-hae ju-se-yo.
Please have your room key and photo ID ready.
More natural
In Korean, 객실 금고 clearly means the safe in your hotel room. If you forgot the code, say 비밀번호를 잊어버렸어요; if the mechanism simply will not open, 열리지 않아요 is more accurate.
Good to know
Hotel procedures for opening or resetting room safes vary. Staff may ask to verify the guest before opening the safe, so contact the front desk rather than trying to force it open.
Related situations
Use GLANOS Talk in the real conversation
View GLANOS TalkTranslate, listen, and show the phrase when you need it.