TL-056 · Stay

The air conditioning in my hotel room isn't working — Korean

A hotel situation for explaining an air-conditioning problem in Korean and asking for an inspection, estimated repair time, or a room change.

Quick answer
객실 에어컨이 작동하지 않아요.
Meaning The air conditioning in my room isn't working.
gaek-sil e-eo-keon-i jak-dong-ha-ji an-a-yo.

When to use it

Use this when the room is too warm, the air conditioner will not turn on, or it is running without producing cool air. Mention what you already tried so staff can troubleshoot faster.

Core phrases

객실 에어컨이 작동하지 않아요.
gaek-sil e-eo-keon-i jak-dong-ha-ji an-a-yo.
The air conditioning in my room isn't working.
온도를 낮춰도 방이 너무 더워요.
on-do-reul nat-chwo-do bang-i neo-mu deo-wo-yo.
The room is very warm even though I lowered the temperature.
전원은 켜져 있는데 찬바람이 나오지 않아요.
jeon-won-eun kyeo-jyeo it-neun-de chan-ba-ram-i na-o-ji an-a-yo.
The unit is on, but no cold air is coming out.
직원이 와서 확인해 주실 수 있나요?
ji-gwon-i wa-seo hwak-in-hae ju-sil su it-na-yo?
Could someone come and check it?

What you may hear

시설 담당 직원을 객실로 보내드리겠습니다.
si-seol dam-dang ji-gwon-eul gaek-sil-lo bo-nae-deu-ri-get-seum-ni-da.
We'll send someone from maintenance to your room.
온도 조절기를 한 번 껐다가 다시 켜보시겠어요?
on-do jo-jeol-gi-reul han beon kkeot-da-ga da-si kyeo-bo-si-get-eo-yo?
Could you try turning the thermostat off and on once?
빨리 해결되지 않으면 다른 객실로 옮겨드릴 수 있습니다.
ppal-li hae-gyeol-doe-ji an-eu-myeon da-reun gaek-sil-lo om-gyeo-deu-ril su it-seum-ni-da.
If it can't be fixed quickly, we can move you to another room.

How to respond

점검에 대략 얼마나 걸릴까요?
jeom-geom-e dae-ryak eol-ma-na geol-lil-kka-yo?
About how long will the inspection take?
곧 해결되지 않으면 객실을 바꿀 수 있을까요?
got hae-gyeol-doe-ji an-eu-myeon gaek-sil-eul ba-kkul su i-sseul-kka-yo?
If it can't be fixed soon, could I change rooms?
점검하는 동안 제가 객실에 있어야 하나요?
jeom-geom-ha-neun dong-an je-ga gaek-sil-e i-sseo-ya ha-na-yo?
Do I need to stay in the room while someone checks it?

Mini conversation

You
객실 에어컨이 작동하지 않아요.
gaek-sil e-eo-keon-i jak-dong-ha-ji an-a-yo.
The air conditioning in my room isn't working.
Other person
어떤 문제가 있나요?
eo-tteon mun-je-ga it-na-yo?
What seems to be the problem?
You
전원은 켜져 있는데 찬바람이 나오지 않아요.
jeon-won-eun kyeo-jyeo it-neun-de chan-ba-ram-i na-o-ji an-a-yo.
The unit is on, but no cold air is coming out.
Other person
온도 조절기를 한 번 껐다가 다시 켜보시겠어요?
on-do jo-jeol-gi-reul han beon kkeot-da-ga da-si kyeo-bo-si-get-eo-yo?
Could you try turning the thermostat off and on once?
You
이미 해봤어요. 직원이 와서 확인해 주실 수 있나요?
i-mi hae-bwat-eo-yo. ji-gwon-i wa-seo hwak-in-hae ju-sil su it-na-yo?
I already tried that. Could someone come and check it?
Other person
시설 담당 직원을 객실로 보내드리겠습니다.
si-seol dam-dang ji-gwon-eul gaek-sil-lo bo-nae-deu-ri-get-seum-ni-da.
We'll send someone from maintenance to your room.
You
점검에 대략 얼마나 걸릴까요?
jeom-geom-e dae-ryak eol-ma-na geol-lil-kka-yo?
About how long will the inspection take?
Other person
빨리 해결되지 않으면 다른 객실로 옮겨드릴 수 있습니다.
ppal-li hae-gyeol-doe-ji an-eu-myeon da-reun gaek-sil-lo om-gyeo-deu-ril su it-seum-ni-da.
If it can't be fixed quickly, we can move you to another room.

More natural

In Korean, 고장 났어요 means it is broken, but 작동하지 않아요 or 찬바람이 나오지 않아요 is safer when you only know the symptom. 시설 담당 직원 refers to maintenance or facilities staff.

Good to know

Some hotels use central heating or cooling controls, so the system may operate differently by season. Give the room number, current condition, and temperature setting. If repairs will take time, ask whether a room change is available.

Sources

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