TL-009 · Shopping
Ask for another payment method when a card doesn't work — Japanese
A checkout conversation for asking whether another card or cash can be used when payment fails.
Quick answer
このカードは使えませんか？
Meaning Is this card not accepted?
Kono kādo wa tsukaemasen ka?
When to use it
Use this when a payment terminal declines your card or the store says that card cannot be accepted.
Core phrases
このカードは使えませんか？
Kono kādo wa tsukaemasen ka?
Is this card not accepted?
別のカードなら使えますか？
Betsuno kādo nara tsukaemasu ka?
Can I try another card?
現金で払えますか？
Genkinde haraemasu ka?
Can I pay in cash?
What you may hear
このカードはご利用いただけません。
Kono kādo wa go riyōitadakemasen.
We can't accept this card.
別のカードでしたら使えます。
Betsuno kādo deshitara tsukaemasu.
You can try another card.
How to respond
では、別のカードで払います。
Deha, betsuno kādo de haraimasu.
Then I'll use another card.
現金で払います。
Genkinde haraimasu.
I'll pay in cash.
Mini conversation
You
このカードは使えませんか？
Kono kādo wa tsukaemasen ka?
Is this card not accepted?
Other person
このカードはご利用いただけません。
Kono kādo wa go riyōitadakemasen.
We can't accept this card.
You
では、別のカードで払います。
Deha, betsuno kādo de haraimasu.
Then I'll use another card.
More natural
At checkout, asking for an alternative payment method is usually faster.
Good to know
International card brands are widely accepted in Japan, but card payment is not available everywhere.
Sources
Related situations
Use GLANOS Talk in the real conversation
View GLANOS TalkTranslate, listen, and show the phrase when you need it.