TL-044 · Stay
Ask for help when a hotel room key does not work — Japanese
A hotel conversation for explaining that a room key does not open the door and asking the front desk to reset or replace it.
Quick answer
部屋のカードキーが使えません。確認してもらえますか？
Meaning My room key isn’t working. Could you check it?
Heya no kādo kī ga tsukaemasen. Kakunin shite moraemasu ka?
When to use it
Use this when the room door will not open with your key or key card. The front desk may ask for your room number or verify the registered guest.
Core phrases
部屋のカードキーが使えません。確認してもらえますか？
Heya no kādo kī ga tsukaemasen. Kakunin shite moraemasu ka?
My room key isn’t working. Could you check it?
カードをかざしてもドアが開きません。
Kādo okazashitemo doa gākimasen.
The door won’t open when I tap the card.
カードキーを再設定してもらえますか？
Kādokī o saisetteishitemoraemasu ka?
Could you reset the key card?
新しいカードキーをもらえますか？
Atarashii kādokī omoraemasu ka?
Could I get a new key card?
新しいキーが使えるか確認できますか？
Atarashii kī ga tsukaeruka kakunindekimasu ka?
Could we check that the new key works?
What you may hear
部屋番号とお名前を確認します。
Heyabangōtoo namaeo kakuninshimasu.
I’ll just verify your room number and name.
カードキーを再設定します。
Kādokī o saisetteishimasu.
I’ll reset the key card for you.
How to respond
はい、宿泊確認に必要な情報をお見せします。
Hai, shukuhakukakuninni hitsuyōna jōhōoo miseshimasu.
Sure. I can show you the information you need to verify my stay.
ありがとうございます。新しいキーでもう一度試してみます。
Arigatōgozaimasu. Atarashii kī demō ichidotameshitemimasu.
Thank you. I’ll try the new key.
Mini conversation
You
部屋のカードキーが使えません。確認してもらえますか？
Heya no kādo kī ga tsukaemasen. Kakunin shite moraemasu ka?
My room key isn’t working. Could you check it?
Other person
部屋番号とお名前を確認します。
Heyabangōtoo namaeo kakuninshimasu.
I’ll verify your room number and name.
You
はい。カードキーを再設定してもらえますか？
Hai. Kādokī o saisetteishitemoraemasu ka?
Sure. Could you reset the key card?
Other person
はい、再設定しました。
Hai, saisetteishimashita.
Yes, I’ve reset it.
You
ありがとうございます。もう一度試してみます。
Arigatōgozaimasu. Mō ichidotameshitemimasu.
Thank you. I’ll try it again.
More natural
Both “room key” and “key card” are natural in English. If it is an electronic card, “key card” is more specific.
Good to know
For security, the hotel may verify your identity or booking before issuing a replacement key. You can show your booking details instead of saying the room number aloud.
Related situations
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