TL-056 · Stay
The air conditioning in my hotel room isn't working — Japanese
A hotel situation for explaining an air-conditioning problem in Japanese and asking for an inspection, repair time, or a room change.
Quick answer
部屋のエアコンが動きません。
Meaning The air conditioning in my room isn't working.
Heya no eakon ga ugokimasen.
When to use it
Use this when the air conditioner will not turn on or when it runs without cooling the room. Explain what you already tried and ask for an inspection.
Core phrases
部屋のエアコンが動きません。
Heya no eakon ga ugokimasen.
The air conditioning in my room isn't working.
温度を下げても部屋がとても暑いです。
Ondo o sagete mo heya ga totemo atsui desu.
The room is very warm even though I lowered the temperature.
電源は入っていますが、冷たい風が出ません。
Dengen wa haitte imasu ga, tsumetai kaze ga demasen.
The unit is on, but no cold air is coming out.
スタッフの方に確認していただけますか？
Sutaffu no kata ni kakunin shite itadakemasu ka?
Could someone come and check it?
What you may hear
設備担当のスタッフをお部屋に向かわせます。
Setsubi tantō no sutaffu o o-heya ni mukawasemasu.
We'll send someone from maintenance to your room.
一度、温度調節器の電源を入れ直していただけますか？
Ichido, ondo chōsetsuki no dengen o irenaoshite itadakemasu ka?
Could you try turning the thermostat off and on once?
すぐに直らない場合は、別のお部屋をご案内できます。
Sugu ni naoranai baai wa, betsu no o-heya o go-annai dekimasu.
If it can't be fixed quickly, we can move you to another room.
How to respond
確認にはどのくらい時間がかかりますか？
Kakunin ni wa dono kurai jikan ga kakarimasu ka?
About how long will the inspection take?
すぐ直らない場合、部屋を替えていただけますか？
Sugu naoranai baai, heya o kaete itadakemasu ka?
If it can't be fixed soon, could I change rooms?
確認中は部屋にいた方がいいですか？
Kakunin-chū wa heya ni ita hō ga ii desu ka?
Do I need to stay in the room while someone checks it?
Mini conversation
You
部屋のエアコンが動きません。
Heya no eakon ga ugokimasen.
The air conditioning in my room isn't working.
Other person
ご不便をおかけして申し訳ありません。どのような状態ですか？
Go-fuben o okake shite mōshiwake arimasen. Dono yō na jōtai desu ka?
I'm sorry for the inconvenience. What seems to be the problem?
You
電源は入っていますが、冷たい風が出ません。
Dengen wa haitte imasu ga, tsumetai kaze ga demasen.
The unit is on, but no cold air is coming out.
Other person
一度、温度調節器の電源を入れ直していただけますか？
Ichido, ondo chōsetsuki no dengen o irenaoshite itadakemasu ka?
Could you try turning the thermostat off and on once?
You
もう試しました。スタッフの方に確認していただけますか？
Mō tameshimashita. Sutaffu no kata ni kakunin shite itadakemasu ka?
I already tried that. Could someone come and check it?
Other person
設備担当のスタッフをお部屋に向かわせます。
Setsubi tantō no sutaffu o o-heya ni mukawasemasu.
We'll send someone from maintenance to your room.
You
確認にはどのくらい時間がかかりますか？
Kakunin ni wa dono kurai jikan ga kakarimasu ka?
About how long will the inspection take?
Other person
すぐに直らない場合は、別のお部屋をご案内できます。
Sugu ni naoranai baai wa, betsu no o-heya o go-annai dekimasu.
If it can't be fixed quickly, we can move you to another room.
More natural
壊れています means something is broken, while 動きません and 冷たい風が出ません describe what you actually observe. That makes it easier for hotel staff to troubleshoot without assuming the cause.
Good to know
Some hotels centrally control heating and cooling, and operation may vary by season. Give the room number and what the unit is doing. If the repair will take time, ask whether another room is available.
Sources
Related situations
Use GLANOS Talk in the real conversation
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