TL-039 · Airport
Report damaged checked baggage — Japanese
An airport conversation for reporting damage to checked baggage and asking how to file a damage report.
Quick answer
預けた荷物を受け取ったら、破損していました。どこで申告すればいいですか？
Meaning My checked bag was damaged when I picked it up. Where should I report it?
Azuketa nimotsu o uketottara, hason shiteimashita. Doko de shinkoku sureba ii desu ka?
When to use it
Use this when you notice damage after collecting checked baggage. Reporting deadlines and required documents vary by airline, so ask before leaving the airport when possible.
Core phrases
預けた荷物を受け取ったら、破損していました。どこで申告すればいいですか？
Azuketa nimotsu o uketottara, hason shiteimashita. Doko de shinkoku sureba ii desu ka?
My checked bag was damaged when I picked it up. Where should I report it?
車輪が壊れています。
Sharinga kowareteimasu.
One of the wheels is broken.
バッグが破れています。
Baggu ga yabureteimasu.
The bag is torn.
手荷物タグはこちらです。
Tenimotsu tagu wa kochiradesu.
Here's my baggage tag.
空港を出る前に手続きする必要がありますか？
Kūkōo deru maeni tetsuzukisuru hitsuyōgārimasu ka?
Do I need to file the report before leaving the airport?
What you may hear
手荷物タグと破損箇所を見せてください。
Tenimotsu tagu to hasonkashoo misetekudasai.
Please show me the baggage tag and the damaged area.
こちらで破損申告書を記入してください。
Kochirade hasonshinkokushoo kinyūshitekudasai.
Please fill out a damage report here.
How to respond
はい、こちらがタグと破損箇所です。
Hai, kochiraga tagu to hasonkashodesu.
Yes. Here's the tag and the damaged area.
受付後はどのような手続きが必要ですか？
Uketsukego wa donoyōna tetsuzukiga hitsuyōdesu ka?
What do I need to do after filing the report?
Mini conversation
You
預けた荷物を受け取ったら、破損していました。どこで申告すればいいですか？
Azuketa nimotsu o uketottara, hason shiteimashita. Doko de shinkoku sureba ii desu ka?
My checked bag was damaged when I picked it up. Where should I report it?
Other person
手荷物タグと破損箇所を見せてください。
Tenimotsu tagu to hasonkashoo misetekudasai.
Please show me the baggage tag and the damaged area.
You
こちらです。車輪が壊れています。
Kochiradesu. Sharinga kowareteimasu.
Here it is. One of the wheels is broken.
Other person
破損申告書を記入してください。
Hasonshinkokushoo kinyūshitekudasai.
Please fill out a damage report.
You
受付後はどのような手続きが必要ですか？
Uketsukego wa donoyōna tetsuzukiga hitsuyōdesu ka?
What do I need to do after filing the report?
More natural
“Checked baggage” and “checked bag” are standard English terms. In Japanese, 預けた荷物 is straightforward in conversation.
Good to know
Photos of the damage, baggage tag and whole bag can help document the issue. Compensation rules depend on the airline.
Related situations
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