My suitcase wheel is broken. Where can I report it? — Japanese
Describe a broken suitcase wheel, show photos and the baggage tag, and ask the baggage service desk about the damage report, reference number, repair estimate and claim review.
Quick answer
スーツケースの車輪が壊れました。どこに申告すればいいですか？
Meaning My suitcase wheel is broken. Where can I report it?
Sūtsukēsu no sharin ga kowaremashita. Doko ni shinkoku sureba ii desu ka?
When to use it
Use this when you notice a broken wheel at baggage claim and need to report it to airline staff. Point to the damaged wheel, keep your photos, boarding pass and baggage tag ready, and ask where to report it and what to do next.
Core phrases
後ろの右側の車輪が折れて外れています。
Ushiro no migi-gawa no sharin ga orete hazurete imasu.
The rear right wheel has snapped off.
破損箇所の写真と手荷物タグはこちらです。
Hason kasho no shashin to tenimotsu tagu wa kochira desu.
Here are photos of the damage and my baggage tag.
今日、手荷物受取所で気づきました。
Kyō, tenimotsu uketorijo de kizukimashita.
I noticed it at baggage claim today.
What you may hear
スーツケースを手荷物サービスカウンターまでお持ちください。
Sūtsukēsu o tenimotsu sābisu kauntā made omochi kudasai.
Please bring the suitcase to the baggage service desk.
搭乗券と手荷物タグを見せてください。
Tōjōken to tenimotsu tagu o misete kudasai.
Please show me your boarding pass and baggage tag.
破損状況を確認してから、次の手続きをご案内します。
Hason jōkyō o kakunin shite kara, tsugi no tetsuzuki o goannai shimasu.
We will explain the next steps after checking the damage.
How to respond
破損申告書の作成を手伝っていただけますか？
Hason shinkokusho no sakusei o tetsudatte itadakemasu ka?
Can you help me file a damage report?
PIRとして登録されますか。それとも別の破損申告書がありますか？
Pī ai āru to shite tōroku saremasu ka? Soretomo betsu no hason shinkokusho ga arimasu ka?
Is this recorded as a PIR, or a separate damage report?
申告書の控えと受付番号をいただけますか？
Shinkokusho no hikae to uketsuke bangō o itadakemasu ka?
Could I have a copy and the reference number?
修理や補償の審査には、どの書類が必要ですか？
Shūri ya hoshō no shinsa ni wa, dono shorui ga hitsuyō desu ka?
What documents do you need to review a repair or compensation claim?
修理する前に、見積書を先に用意したほうがいいですか？
Shūri suru mae ni, mitsumorisho o saki ni yōi shita hō ga ii desu ka?
Should I obtain a repair estimate before repairing it?
見積書と領収書はどこに送ればいいですか？
Mitsumorisho to ryōshūsho wa doko ni okureba ii desu ka?
Where should I send the estimate and receipts?
Mini conversation
You
スーツケースの車輪が壊れました。どこに申告すればいいですか？
Sūtsukēsu no sharin ga kowaremashita. Doko ni shinkoku sureba ii desu ka?
My suitcase wheel is broken. Where can I report it?
Other person
スーツケースを手荷物サービスカウンターまでお持ちください。
Sūtsukēsu o tenimotsu sābisu kauntā made omochi kudasai.
Please bring the suitcase to the baggage service desk.
You
後ろの右側の車輪が折れて外れています。
Ushiro no migi-gawa no sharin ga orete hazurete imasu.
The rear right wheel has snapped off.
Other person
搭乗券と手荷物タグを見せてください。
Tōjōken to tenimotsu tagu o misete kudasai.
Please show me your boarding pass and baggage tag.
You
破損箇所の写真と手荷物タグはこちらです。
Hason kasho no shashin to tenimotsu tagu wa kochira desu.
Here are photos of the damage and my baggage tag.
You
破損申告書の作成を手伝っていただけますか？
Hason shinkokusho no sakusei o tetsudatte itadakemasu ka?
Can you help me file a damage report?
Other person
破損状況を確認してから、次の手続きをご案内します。
Hason jōkyō o kakunin shite kara, tsugi no tetsuzuki o goannai shimasu.
We will explain the next steps after checking the damage.
You
申告書の控えと受付番号をいただけますか？
Shinkokusho no hikae to uketsuke bangō o itadakemasu ka?
Could I have a copy and the reference number?
More natural
Describe the damaged part instead of only saying the bag is damaged. Say that the wheel has snapped off if it broke away, or that it is cracked if it has a visible crack. Ask for a copy of the report and its reference number.
Good to know
The airline may use a PIR (Property Irregularity Report) or a separate damage report. A broken wheel does not automatically establish compensation eligibility. Confirm its reporting deadline, required documents, repair estimate process and eligibility with the airline.
