TL-031 · Trouble
Ask for help when an ATM keeps your card — Japanese
A trouble conversation for identifying the ATM and asking a bank or card issuer what to do when the machine does not return your card.
Quick answer
ATMからカードが戻ってきません。
Meaning The ATM didn't return my card.
Ētīemu kara kādo ga modotte kimasen.
When to use it
Use this when an ATM does not return your card after a withdrawal or balance inquiry and you need to explain the problem to bank staff, venue staff or your card issuer.
Core phrases
ATMからカードが戻ってきません。
Ētīemu kara kādo ga modotte kimasen.
The ATM didn't return my card.
このATMはどの銀行が管理していますか？
Kono ētīemu wa dono ginkōga kanrishiteimasu ka?
Which bank operates this ATM?
ATMの機械番号はどこで確認できますか？
Ētīemu no kikaibangō wa dokode kakunindekimasu ka?
Where can I find the ATM number?
カードをすぐに停止したほうがいいですか？
Kādo osuguni teishishitahōgaiidesu ka?
Should I block the card immediately?
カードを取り戻す方法はありますか？
Kādo o tori modosu hōhō wa arimasu ka?
Is there a way to retrieve the card?
What you may hear
カード会社か発行銀行にまず連絡してください。
Kādo kaishaka hakkōginkōnimazu renrakushitekudasai.
Please contact your card issuer or bank first.
このATMの番号と場所をお伝えします。
Kono ētīemu no bangōto bashooo tsutaeshimasu.
I'll give you the ATM number and location.
How to respond
ATMの番号と正確な住所を教えてください。
Ētīemu no bangōto seikakuna jūshoo oshietekudasai.
Please give me the ATM number and exact address.
カード会社に連絡して、利用停止が必要か確認します。
Kādo kaishani renrakushite, riyōteishiga hitsuyōka kakuninshimasu.
I'll contact my card issuer and check whether the card should be blocked.
Mini conversation
You
ATMからカードが戻ってきません。
Ētīemu kara kādo ga modotte kimasen.
The ATM didn't return my card.
Other person
どのATMを使いましたか？
Dono ētīemu o tsukaimashita ka?
Which ATM did you use?
You
入口の横にあるATMです。機械番号を確認したいです。
Iriguchino yokoniaru ētīemu desu. Kikaibangōo kakuninshitaidesu.
The ATM next to the entrance. I need the machine number.
Other person
番号と管理銀行を確認します。
Bangōto kanriginkōo kakuninshimasu.
I'll check the number and the bank that operates it.
You
ありがとうございます。カード会社にもすぐ連絡します。
Arigatōgozaimasu. Kādo kaishanimosugu renrakushimasu.
Thank you. I'll contact my card issuer right away too.
More natural
“The ATM kept my card” is a simple, natural alternative to “The ATM retained my card.”
Good to know
Immediate retrieval depends on the ATM operator and location. If recovery is uncertain, record the ATM number and location and contact your card issuer about blocking or other next steps. Use contact details displayed by the ATM operator or your issuer's official channels.
Related situations
Use GLANOS Talk in the real conversation
View GLANOS TalkTranslate, listen, and show the phrase when you need it.