TL-035 · Transport
Ask for help when a ticket gate won't open — Korean
A transit conversation for getting help when your card or ticket does not open the gate and asking how to settle the fare.
Quick answer
교통카드를 찍어도 개찰구가 안 열려요. 확인해주실 수 있나요?
Meaning The gate won't open when I tap my transit card. Could you check it?
Gyotongkadeureul jjigeodo gaechalguga an yeollyeoyo. Hwaginhaejusil su innayo?
When to use it
Use this when a transit card or ticket does not let you through. Ask station staff to check the card or ticket instead of repeatedly trying other gates.
Core phrases
교통카드를 찍어도 개찰구가 안 열려요. 확인해주실 수 있나요?
Gyotongkadeureul jjigeodo gaechalguga an yeollyeoyo. Hwaginhaejusil su innayo?
The gate won't open when I tap my transit card. Could you check it?
이 승차권으로 나갈 수 없어요.
I seungchagwoneuro nagal su eobseoyo.
I can't exit with this ticket.
요금 정산이 필요한가요?
Yogeum jeongsani piryohangayo?
Do I need to pay the fare difference?
부족한 요금은 어디에서 내면 되나요?
Bujokhan yogeumeun eodieseo naemyeon doenayo?
Where can I pay the difference?
이 카드는 다시 사용할 수 있나요?
I kadeuneun dasi sayonghal su innayo?
Can I use this card again after that?
What you may hear
요금 정산이 필요한 것 같아요.
Yogeum jeongsani piryohan geot gatayo.
It looks like you need to settle the fare.
이쪽 창구에서 확인해드릴게요.
Ijjok changgueseo hwaginhaedeurilgeyo.
We can check it for you at this counter.
How to respond
부족한 요금은 여기에서 내면 되나요?
Bujokhan yogeumeun yeogieseo naemyeon doenayo?
Can I pay the difference here?
네, 확인 부탁드립니다.
Ne, hwagin butakdeurimnida.
Yes, please check it for me.
Mini conversation
You
교통카드를 찍어도 개찰구가 안 열려요. 확인해주실 수 있나요?
Gyotongkadeureul jjigeodo gaechalguga an yeollyeoyo. Hwaginhaejusil su innayo?
The gate won't open when I tap my transit card. Could you check it?
Other person
확인해볼게요. 요금 정산이 필요한 것 같아요.
Hwaginhaebolgeyo. yogeum jeongsani piryohan geot gatayo.
Let me check. It looks like you need to settle the fare.
You
부족한 요금은 어디에서 내면 되나요?
Bujokhan yogeumeun eodieseo naemyeon doenayo?
Where can I pay the difference?
Other person
이 창구에서 바로 처리할 수 있어요.
I changgueseo baro cheorihal su isseoyo.
You can pay it right here at this counter.
You
네, 부탁드립니다.
Ne, butakdeurimnida.
Okay, please do.
More natural
In Japan, 精算 is commonly used for settling a fare difference. In English, “fare adjustment” and “pay the difference” are both useful.
Good to know
A gate error is not always caused by low balance. Show the card or ticket to station staff so they can check the actual issue.
Related situations
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