TL-055 · Food

My reservation isn't showing up — Korean

A restaurant situation for explaining in Korean that your reservation cannot be found, showing the booking details, and asking about a table or waiting time if necessary.

Quick answer
예약했는데 확인이 안 되는 것 같아요.
Meaning I have a reservation, but it doesn't seem to be showing up.
ye-yak-haet-neun-de hwak-in-i an doe-neun geot gat-a-yo.

When to use it

Use this when you arrive at a restaurant with a confirmed booking but staff cannot find it. Have the booking name, time, party size, confirmation email, and reservation number ready.

Core phrases

예약했는데 확인이 안 되는 것 같아요.
ye-yak-haet-neun-de hwak-in-i an doe-neun geot gat-a-yo.
I have a reservation, but it doesn't seem to be showing up.
예약자명은 Lee입니다.
ye-yak-ja-myeong-eun Lee-im-ni-da.
The reservation is under the name Lee.
7시에 두 명으로 예약했어요.
il-gop si-e du myeong-eu-ro ye-yak-haet-eo-yo.
I booked a table for two at seven o'clock.
예약 확인 이메일과 예약번호가 있어요.
ye-yak hwak-in i-me-il-gwa ye-yak-beon-ho-ga i-sseo-yo.
I have the confirmation email and booking number.

What you may hear

예약 확인 화면을 보여주시겠어요?
ye-yak hwak-in hwa-myeon-eul bo-yeo-ju-si-get-eo-yo?
Could I see your reservation confirmation?
저희 시스템에서는 예약이 확인되지 않습니다.
jeo-hui si-seu-tem-e-seo-neun ye-yak-i hwak-in-doe-ji an-seum-ni-da.
We can't find the reservation in our system.
자리는 가능하지만 조금 기다리셔야 합니다.
ja-ri-neun ga-neung-ha-ji-man jo-geum gi-da-ri-syeo-ya ham-ni-da.
We can seat you, but you may need to wait a little.

How to respond

예약할 때 등록한 전화번호로도 확인해 주실 수 있나요?
ye-yak-hal ttae deung-rok-han jeon-hwa-beon-ho-ro-do hwak-in-hae ju-sil su it-na-yo?
Could you check the phone number on the reservation too?
예약을 못 찾으면 지금 이용 가능한 자리가 있나요?
ye-yak-eul mot chat-eu-myeon ji-geum i-yong ga-neung-han ja-ri-ga it-na-yo?
If the reservation can't be found, is there a table available now?
대기 시간은 얼마나 될까요?
dae-gi si-gan-eun eol-ma-na doel-kka-yo?
How long would the wait be?

Mini conversation

You
예약했는데 확인이 안 되는 것 같아요.
ye-yak-haet-neun-de hwak-in-i an doe-neun geot gat-a-yo.
I have a reservation, but it doesn't seem to be showing up.
Other person
예약자명이 어떻게 되세요?
ye-yak-ja-myeong-i eo-tteo-ke doe-se-yo?
What name is the reservation under?
You
예약자명은 Lee이고, 7시에 두 명으로 예약했어요.
ye-yak-ja-myeong-eun Lee-i-go, il-gop si-e du myeong-eu-ro ye-yak-haet-eo-yo.
It's under Lee, for two people at seven.
Other person
예약 확인 화면을 보여주시겠어요?
ye-yak hwak-in hwa-myeon-eul bo-yeo-ju-si-get-eo-yo?
Could I see your reservation confirmation?
You
네. 예약 확인 이메일과 예약번호가 있어요.
ne. ye-yak hwak-in i-me-il-gwa ye-yak-beon-ho-ga i-sseo-yo.
Yes. I have the confirmation email and booking number.
Other person
저희 시스템에서는 예약이 확인되지 않습니다.
jeo-hui si-seu-tem-e-seo-neun ye-yak-i hwak-in-doe-ji an-seum-ni-da.
We can't find the reservation in our system.
You
그럼 지금 이용 가능한 자리가 있나요?
geu-reom ji-geum i-yong ga-neung-han ja-ri-ga it-na-yo?
Then is there a table available now?
Other person
자리는 가능하지만 조금 기다리셔야 합니다.
ja-ri-neun ga-neung-ha-ji-man jo-geum gi-da-ri-syeo-ya ham-ni-da.
We can seat you, but you'll need to wait a little.

More natural

In Korean, 확인이 안 되는 것 같아요 sounds softer and more practical than accusing the restaurant of losing the reservation. Once staff starts checking, give the name, time, party size, and confirmation screen in that order.

Good to know

Restaurants may search reservations by name, phone number, email, or booking platform. Keep the confirmation message ready. If the booking still cannot be found, ask about current availability, the wait time, or another time slot rather than repeating the same booking details.

Sources

Related situations

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