TL-044 · Stay
Ask for help when a hotel room key does not work — Korean
A hotel conversation for explaining that a room key does not open the door and asking the front desk to reset or replace it.
Quick answer
객실 키가 작동하지 않아요. 확인해주실 수 있나요?
Meaning My room key isn’t working. Could you check it?
Gaeksil kiga jakdonghaji anayo. Hwaginhaejusil su innayo?
When to use it
Use this when the room door will not open with your key or key card. The front desk may ask for your room number or verify the registered guest.
Core phrases
객실 키가 작동하지 않아요. 확인해주실 수 있나요?
Gaeksil kiga jakdonghaji anayo. Hwaginhaejusil su innayo?
My room key isn’t working. Could you check it?
카드를 대도 문이 열리지 않아요.
Kadeureul daedo muni yeolriji anayo.
The door won’t open when I tap the card.
키를 다시 설정해주실 수 있나요?
Kireul dasi seoljeonghaejusil su innayo?
Could you reset the key card?
새 카드키를 받을 수 있을까요?
Sae kadeukireul badeul su isseulkkayo?
Could I get a new key card?
새 키가 작동하는지 확인할 수 있을까요?
Sae kiga jakdonghaneunji hwaginhal su isseulkkayo?
Could we check that the new key works?
What you may hear
객실번호와 성함을 확인해드릴게요.
Gaeksilbeonhowa seonghameul hwaginhaedeurilgeyo.
I’ll just verify your room number and name.
카드키를 새로 설정해드리겠습니다.
Kadeukireul saero seoljeonghaedeurigetseumnida.
I’ll reset the key card for you.
How to respond
네, 투숙자 확인에 필요한 정보를 보여드릴게요.
Ne, tusukja hwagine piryohan jeongboreul boyeodeurilgeyo.
Sure. I can show you the information you need to verify my stay.
감사합니다. 새 키로 다시 확인해볼게요.
Gamsahamnida. sae kiro dasi hwaginhaebolgeyo.
Thank you. I’ll try the new key.
Mini conversation
You
객실 키가 작동하지 않아요. 확인해주실 수 있나요?
Gaeksil kiga jakdonghaji anayo. Hwaginhaejusil su innayo?
My room key isn’t working. Could you check it?
Other person
객실번호와 성함을 확인하겠습니다.
Gaeksilbeonhowa seonghameul hwaginhagetseumnida.
I’ll verify your room number and name.
You
네. 키를 다시 설정해주실 수 있나요?
Ne. kireul dasi seoljeonghaejusil su innayo?
Sure. Could you reset the key card?
Other person
네, 새로 설정해드렸습니다.
Ne, saero seoljeonghaedeuryeotseumnida.
Yes, I’ve reset it.
You
감사합니다. 다시 확인해볼게요.
Gamsahamnida. dasi hwaginhaebolgeyo.
Thank you. I’ll try it again.
More natural
Both “room key” and “key card” are natural in English. If it is an electronic card, “key card” is more specific.
Good to know
For security, the hotel may verify your identity or booking before issuing a replacement key. You can show your booking details instead of saying the room number aloud.
Related situations
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