TL-028 · Stay

Ask when a hotel deposit or card authorization will be released — Korean

A hotel conversation for checking whether a deposit or card authorization is a final charge and when it will be released.

Quick answer
보증금 가승인은 언제 해제되나요?
Meaning When will the deposit authorization be released?
Bojeunggeum gaseungineun eonje haeje doenayo?

When to use it

Use this after checkout when a hotel deposit or authorization is still visible on your card and you want to confirm its status.

Core phrases

이 금액은 실제 청구인가요, 가승인인가요?
I geumaegeun silje cheongguingayo, gaseunginingayo?
Is this a final charge or just an authorization hold?
보증금 가승인은 언제 해제되나요?
Bojeunggeum gaseungineun eonje haeje doenayo?
When will the deposit authorization be released?
호텔에서는 이미 가승인 해제 처리가 끝났나요?
Hotereseoneun imi gaseungin haeje cheoriga kkeunnannayo?
Has the hotel already released the authorization?
확인서를 받을 수 있을까요?
Hwaginseoreul badeul su isseulkkayo?
Could I get a confirmation?
카드사에도 확인해야 하나요?
Kadeusaedo hwaginhaeya hanayo?
Should I also check with my card issuer?

What you may hear

호텔에서는 이미 가승인을 해제했습니다.
Hotereseoneun imi gaseungineul haejehaetseumnida.
The hotel has already released the authorization.
카드사에서 반영되기까지 시간이 걸릴 수 있습니다.
Kadeusaeseo banyeongdoegikkaji sigani geolril su itseumnida.
It may take some time for your card issuer to update it.

How to respond

그럼 호텔에서 해제한 날짜를 알려주세요.
Geureom hotereseo haejehan naljjareul alryeojuseyo.
Then could you tell me the date the hotel released it?
확인할 수 있도록 서류나 영수증을 부탁드립니다.
Hwaginhal su itdorok seoryuna yeongsujeungeul butakdeurimnida.
Please give me a document or receipt I can use to confirm it.

Mini conversation

You
보증금 가승인은 언제 해제되나요?
Bojeunggeum gaseungineun eonje haeje doenayo?
When will the deposit authorization be released?
Other person
호텔에서는 이미 해제 처리를 했습니다.
Hotereseoneun imi haeje cheorireul haetseumnida.
The hotel has already released it on our side.
You
카드 앱에는 아직 보이는데, 해제한 날짜를 알 수 있을까요?
Kadeu aebeneun ajik boineunde, haejehan naljjareul al su isseulkkayo?
It still appears on my card. Could you tell me the date it was released?
Other person
체크아웃한 날 처리됐습니다.
Chekeuauthan nal cheoridwaetseumnida.
It was processed on your checkout date.
You
확인서를 부탁드립니다.
Hwaginseoreul butakdeurimnida.
Could I get a confirmation, please?

More natural

For a temporary card hold rather than a completed charge, “authorization hold” or simply “hold” is often the clearest wording.

Good to know

Deposit and authorization timing varies by hotel and card issuer. If the hotel confirms release, keep the processing date and receipt and check the final status with your issuer.

Related situations

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