TL-015 · Shopping
Ask to exchange or return a purchase — Japanese
A shopping conversation for asking about an exchange or refund, showing the receipt, and checking the next step.
Quick answer
これを交換できますか？
Meaning Can I exchange this?
Kore o kōkan dekimasu ka?
When to use it
Use this when an item does not fit or you need to ask the store whether an exchange or refund is possible.
Core phrases
これを交換できますか？
Kore o kōkan dekimasu ka?
Can I exchange this?
返金もできますか？
Henkinmodekimasu ka?
Can I get a refund instead?
レシートはこちらです。
Reshīto wa kochiradesu.
Here's the receipt.
What you may hear
交換はできます。
Kōkan wa dekimasu.
We can exchange it.
返金はできません。
Henkin wa dekimasen.
We can't offer a refund.
How to respond
では、別のサイズに交換してください。
Deha, betsuno saizu ni kōkanshitekudasai.
Then I'd like to exchange it for another size.
いつまで返品できますか？
Itsumade henpindekimasu ka?
How long do I have to return it?
Mini conversation
You
これを交換できますか？
Kore o kōkan dekimasu ka?
Can I exchange this?
Other person
交換はできます。
Kōkan wa dekimasu.
We can exchange it.
You
では、別のサイズに交換してください。
Deha, betsuno saizu ni kōkanshitekudasai.
Then I'd like to exchange it for another size.
More natural
Say clearly whether you want an exchange or a refund, and have the receipt ready.
Good to know
Exchange and refund policies vary by store, item, and purchase method, and the receipt or original payment method may be required.
Related situations
Use GLANOS Talk in the real conversation
View GLANOS TalkTranslate, listen, and show the phrase when you need it.