TL-064 · Stay
The safe in my room won't open — Japanese
A hotel situation for asking in Japanese for help when the room safe will not open, including staff assistance, reset procedures, identity checks, and important items inside.
Quick answer
部屋の金庫が開きません。
Meaning The safe in my room won't open.
Heya no kinko ga akimasen.
When to use it
Use this when a hotel room safe remains locked after you enter the code. Mention whether an error appears and whether important items are inside.
Core phrases
部屋の金庫が開きません。
Heya no kinko ga akimasen.
The safe in my room won't open.
暗証番号を入力しても開きません。
Anshō bangō o nyūryoku shite mo akimasen.
I entered the code, but it still won't open.
確認に来ていただけますか？
Kakunin ni kite itadakemasu ka?
Could someone come and check it?
金庫の中にパスポートが入っています。
Kinko no naka ni pasupōto ga haitte imasu.
I have my passport inside the safe.
What you may hear
スタッフがお部屋に伺って確認します。
Sutaffu ga o-heya ni ukagatte kakunin shimasu.
We'll send someone to your room to check it.
ルームキーと写真付きの身分証明書をご用意ください。
Rūmu kī to shashin-tsuki no mibun shōmeisho o go-yōi kudasai.
Please have your room key and photo ID ready.
開ける前に金庫をリセットする必要があるかもしれません。
Akeru mae ni kinko o risetto suru hitsuyō ga aru kamo shiremasen.
We may need to reset the safe before it can be opened.
How to respond
スタッフが来るまでどのくらいかかりますか？
Sutaffu ga kuru made dono kurai kakarimasu ka?
How long will it take for someone to come?
リセットしても中の物には影響ありませんか？
Risetto shite mo naka no mono ni wa eikyō arimasen ka?
Will resetting it affect anything inside?
私が部屋にいるときに開けてもらえますか？
Watashi ga heya ni iru toki ni akete moraemasu ka?
Can you open it while I'm in the room?
Mini conversation
You
すみません。部屋の金庫が開きません。
Sumimasen. Heya no kinko ga akimasen.
Excuse me. The safe in my room won't open.
Other person
エラー表示は出ていますか？
Erā hyōji wa dete imasu ka?
Are you getting an error message?
You
暗証番号を入力すると音はしますが、開きません。
Anshō bangō o nyūryoku suru to oto wa shimasu ga, akimasen.
It beeps after I enter the code, but it doesn't open.
Other person
お部屋番号を教えていただけますか？
O-heya bangō o oshiete itadakemasu ka?
What is your room number?
You
1208号室です。金庫の中にパスポートがあります。
Sen-ni-hyaku-hachi-gōshitsu desu. Kinko no naka ni pasupōto ga arimasu.
Room 1208. I have my passport inside the safe.
Other person
スタッフがお部屋に伺います。
Sutaffu ga o-heya ni ukagaimasu.
We'll send someone to your room.
You
何か用意するものはありますか？
Nanika yōi suru mono wa arimasu ka?
Do I need to prepare anything?
Other person
ルームキーと写真付きの身分証明書をご用意ください。
Rūmu kī to shashin-tsuki no mibun shōmeisho o go-yōi kudasai.
Please have your room key and photo ID ready.
More natural
金庫 is enough for a hotel-room safe, and セーフティボックス is also used. If you know the code but the safe is not opening, 開きません is more accurate than 暗証番号を忘れました.
Good to know
Procedures for resetting or opening room safes vary by hotel. For security, staff may ask to verify the guest before opening it.
Related situations
Use GLANOS Talk in the real conversation
View GLANOS TalkTranslate, listen, and show the phrase when you need it.