TL-015 · Shopping
Ask to exchange or return a purchase — Korean
A shopping conversation for asking about an exchange or refund, showing the receipt, and checking the next step.
Quick answer
이거 교환할 수 있나요?
Meaning Can I exchange this?
Igeo gyohwanhal su innayo?
When to use it
Use this when an item does not fit or you need to ask the store whether an exchange or refund is possible.
Core phrases
이거 교환할 수 있나요?
Igeo gyohwanhal su innayo?
Can I exchange this?
환불도 가능한가요?
Hwanbuldo ganeunghangayo?
Can I get a refund instead?
영수증은 여기 있어요.
Yeongsujeungeun yeogi isseoyo.
Here's the receipt.
What you may hear
교환은 가능합니다.
Gyohwaneun ganeunghamnida.
We can exchange it.
환불은 어렵습니다.
Hwanbureun eoryeopseumnida.
We can't offer a refund.
How to respond
그럼 다른 사이즈로 바꿔주세요.
Geureom dareun saijeuro bakkwojuseyo.
Then I'd like to exchange it for another size.
언제까지 가능한가요?
Eonjekkaji ganeunghangayo?
How long do I have to return it?
Mini conversation
You
이거 교환할 수 있나요?
Igeo gyohwanhal su innayo?
Can I exchange this?
Other person
교환은 가능합니다.
Gyohwaneun ganeunghamnida.
We can exchange it.
You
그럼 다른 사이즈로 바꿔주세요.
Geureom dareun saijeuro bakkwojuseyo.
Then I'd like to exchange it for another size.
More natural
Say clearly whether you want an exchange or a refund, and have the receipt ready.
Good to know
Exchange and refund policies vary by store, item, and purchase method, and the receipt or original payment method may be required.
Related situations
Use GLANOS Talk in the real conversation
View GLANOS TalkTranslate, listen, and show the phrase when you need it.