TL-031 · Trouble
Ask for help when an ATM keeps your card — Korean
A trouble conversation for identifying the ATM and asking a bank or card issuer what to do when the machine does not return your card.
Quick answer
ATM이 제 카드를 돌려주지 않았어요.
Meaning The ATM didn't return my card.
ATM-i je kadeureul dollyeojuji anasseoyo.
When to use it
Use this when an ATM does not return your card after a withdrawal or balance inquiry and you need to explain the problem to bank staff, venue staff or your card issuer.
Core phrases
ATM이 제 카드를 돌려주지 않았어요.
ATM-i je kadeureul dollyeojuji anasseoyo.
The ATM didn't return my card.
이 ATM은 어느 은행에서 관리하나요?
I atm eun eoneu eunhaengeseo gwanrihanayo?
Which bank operates this ATM?
기기 번호를 어디에서 확인할 수 있나요?
Gigi beonhoreul eodieseo hwaginhal su innayo?
Where can I find the ATM number?
카드를 바로 정지해야 하나요?
Kadeureul baro jeongjihaeya hanayo?
Should I block the card immediately?
카드를 되찾을 수 있는 방법이 있나요?
Kadeureul doechajeul su inneun bangbeobi innayo?
Is there a way to retrieve the card?
What you may hear
카드사나 발급 은행에 먼저 연락해 주세요.
Kadeusana balgeup eunhaenge meonjeo yeonrakhae juseyo.
Please contact your card issuer or bank first.
이 ATM의 번호와 위치를 알려드리겠습니다.
I atm ui beonhowa wichireul alryeodeurigetseumnida.
I'll give you the ATM number and location.
How to respond
기기 번호와 정확한 주소를 알려주세요.
Gigi beonhowa jeonghwakhan jusoreul alryeojuseyo.
Please give me the ATM number and exact address.
카드사에 연락해서 사용 정지 여부를 확인하겠습니다.
Kadeusae yeonrakhaeseo sayong jeongji yeobureul hwaginhagetseumnida.
I'll contact my card issuer and check whether the card should be blocked.
Mini conversation
You
ATM이 제 카드를 돌려주지 않았어요.
ATM-i je kadeureul dollyeojuji anasseoyo.
The ATM didn't return my card.
Other person
어느 ATM을 사용하셨나요?
Eoneu atm eul sayonghasyeonnayo?
Which ATM did you use?
You
입구 옆에 있는 ATM입니다. 기기 번호를 알고 싶어요.
Ipgu yeope inneun atm imnida. gigi beonhoreul algo sipeoyo.
The ATM next to the entrance. I need the machine number.
Other person
번호와 관리 은행을 확인해 드릴게요.
Beonhowa gwanri eunhaengeul hwaginhae deurilgeyo.
I'll check the number and the bank that operates it.
You
감사합니다. 카드사에도 바로 연락하겠습니다.
Gamsahamnida. kadeusaedo baro yeonrakhagetseumnida.
Thank you. I'll contact my card issuer right away too.
More natural
“The ATM kept my card” is a simple, natural alternative to “The ATM retained my card.”
Good to know
Immediate retrieval depends on the ATM operator and location. If recovery is uncertain, record the ATM number and location and contact your card issuer about blocking or other next steps. Use contact details displayed by the ATM operator or your issuer's official channels.
Related situations
Use GLANOS Talk in the real conversation
View GLANOS TalkTranslate, listen, and show the phrase when you need it.