TL-110 · Trouble

The Wi-Fi sign-in page won't open — Japanese

If a hotel or cafe Wi-Fi connection does not open its sign-in page, ask staff how to complete access.

Quick answer
Wi-Fiのログイン画面が開きません。
Meaning The Wi-Fi sign-in page won't open.
waifai no roguin gamen ga hiraki masen .

When to use it

Ask staff when you have selected guest Wi-Fi but its internet sign-in screen does not appear.

Core phrases

Wi-Fiのログイン画面が開きません。
waifai no roguin gamen ga hiraki masen .
The Wi-Fi sign-in page won't open.
ゲスト用ネットワークにつなぎましたが、白い画面しか出ません。
gesuto you nettowaaku nitsunagimashitaga , shiroi gamen shika dema sen .
I've connected to the guest network, but I only see a blank page.
案内のアドレスからログイン画面をもう一度開いてみます。
annai no adoresu kara roguin gamen omou ichido hirai temimasu .
I'll try opening the sign-in page at the address in the instructions.

What you may hear

ゲスト用のネットワーク名に接続しましたか?
gesuto you no nettowaaku mei ni setsuzokushi mashitaka ?
Have you connected to the guest network name?
正しいネットワーク名とログインの案内をお見せします。
tadashii nettowaaku mei to roguin no annai oo mise shimasu .
I'll show you the correct network name and sign-in instructions.
はい、このゲスト用ネットワークは無料です。
hai , kono gesuto you nettowaaku wa muryou desu .
Yes, this guest network is free.

How to respond

ログイン画面を開くためのアドレスはありますか?
roguin gamen o hiraku tameno adoresu waarimasuka ?
Is there an address I should open for the sign-in page?
このネットワークはゲストが無料で使えますか?
kono nettowaaku wa gesuto ga muryou de tsukae masuka ?
Is this network free for guests?

Mini conversation

You
Wi-Fiのログイン画面が開きません。
waifai no roguin gamen ga hiraki masen .
The Wi-Fi sign-in page won't open.
Other person
ゲスト用のネットワーク名に接続しましたか?
gesuto you no nettowaaku mei ni setsuzokushi mashitaka ?
Have you connected to the guest network name?
You
ゲスト用ネットワークにつなぎましたが、白い画面しか出ません。
gesuto you nettowaaku nitsunagimashitaga , shiroi gamen shika dema sen .
I've connected to the guest network, but I only see a blank page.
Other person
正しいネットワーク名とログインの案内をお見せします。
tadashii nettowaaku mei to roguin no annai oo mise shimasu .
I'll show you the correct network name and sign-in instructions.
You
このネットワークはゲストが無料で使えますか?
kono nettowaaku wa gesuto ga muryou de tsukae masuka ?
Is this network free for guests?
Other person
はい、このゲスト用ネットワークは無料です。
hai , kono gesuto you nettowaaku wa muryou desu .
Yes, this guest network is free.
You
案内のアドレスからログイン画面をもう一度開いてみます。
annai no adoresu kara roguin gamen omou ichido hirai temimasu .
I'll try opening the sign-in page at the address in the instructions.

More natural

Sign-in page means the login screen. Distinguish seeing the Wi-Fi network from having completed internet access.

Good to know

Confirm the correct network name and access instructions with staff. Do not enter personal account details into an unidentified sign-in page.

Related situations

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