My train was cancelled. What should I do? — Japanese
A train-disruption situation for asking in Japanese about alternative trains, other routes, reserved seats, ticket changes, and refunds.
Quick answer
乗る予定の列車が運休になりました。どうすればいいですか？
Meaning My train was cancelled. What should I do?
Noru yotei no ressha ga unkyū ni narimashita. Dō sureba ii desu ka?
When to use it
Use this when a scheduled train is suspended and you need to ask whether your ticket can be used on another train, whether you need a new reserved seat, or whether a refund is possible.
Core phrases
乗る予定の列車が運休になりました。どうすればいいですか？
Noru yotei no ressha ga unkyū ni narimashita. Dō sureba ii desu ka?
My train was cancelled. What should I do?
このきっぷで別の列車に乗れますか？
Kono kippu de betsu no ressha ni noremasu ka?
Can I use this ticket on another train?
京都まで別の行き方はありますか？
Kyōto made betsu no ikikata wa arimasu ka?
Is there another way to get to Kyoto?
払い戻しや変更はできますか？
Haraimodoshi ya henkō wa dekimasu ka?
Can I get a refund or change my ticket?
What you may hear
このきっぷで次の列車に乗れます。
Kono kippu de tsugi no ressha ni noremasu.
You can take the next train with this ticket.
代わりに3番線から普通列車をご利用ください。
Kawari ni san-bansen kara futsū ressha o go-riyō kudasai.
Please take the local train from platform three instead.
変更や払い戻しは窓口で手続きしてください。
Henkō ya haraimodoshi wa madoguchi de tetsuzuki shite kudasai.
Please go to the ticket counter for a change or refund.
How to respond
何番線に行けばいいですか？
Nan-bansen ni ikeba ii desu ka?
Which platform should I go to?
指定席は取り直す必要がありますか？
Shiteiseki wa torinaosu hitsuyō ga arimasu ka?
Do I need a new seat reservation?
別のルートだと、どのくらい時間がかかりますか？
Betsu no rūto da to, dono kurai jikan ga kakarimasu ka?
About how long will the alternative route take?
Mini conversation
You
乗る予定の列車が運休になりました。どうすればいいですか？
Noru yotei no ressha ga unkyū ni narimashita. Dō sureba ii desu ka?
My train was cancelled. What should I do?
Other person
どちらまで行かれますか？
Dochira made ikaremasu ka?
Where are you trying to go?
You
京都までです。このきっぷで別の列車に乗れますか？
Kyōto made desu. Kono kippu de betsu no ressha ni noremasu ka?
I'm going to Kyoto. Can I use this ticket on another train?
Other person
このきっぷで次の列車に乗れます。
Kono kippu de tsugi no ressha ni noremasu.
You can take the next train with this ticket.
You
指定席は取り直す必要がありますか？
Shiteiseki wa torinaosu hitsuyō ga arimasu ka?
Do I need a new seat reservation?
Other person
指定席については窓口で確認してください。
Shiteiseki ni tsuite wa madoguchi de kakunin shite kudasai.
Please check the reserved seat at the ticket counter.
You
何番線に行けばいいですか？
Nan-bansen ni ikeba ii desu ka?
Which platform should I go to?
Other person
次の列車は5番線から出ます。
Tsugi no ressha wa go-bansen kara demasu.
The next train leaves from platform five.
More natural
運休 is the word commonly used on Japanese railway notices for a suspended service. Ask separately whether the current ticket is valid, whether a reserved seat must be changed, and whether you need to visit a ticket counter.
Good to know
JR East says that service suspensions can allow refunds and that a reserved-seat ticket for a suspended train can be changed to another train. Treatment can differ for discount tickets and tickets issued by travel agencies.
