TL-035 · Transport
Ask for help when a ticket gate won't open — Japanese
A transit conversation for getting help when your card or ticket does not open the gate and asking how to settle the fare.
Quick answer
ICカードをタッチしても改札が開きません。確認してもらえますか？
Meaning The gate won't open when I tap my transit card. Could you check it?
Aishī kādo o tacchi shite mo kaisatsu ga akimasen. Kakunin shite moraemasu ka?
When to use it
Use this when a transit card or ticket does not let you through. Ask station staff to check the card or ticket instead of repeatedly trying other gates.
Core phrases
ICカードをタッチしても改札が開きません。確認してもらえますか？
Aishī kādo o tacchi shite mo kaisatsu ga akimasen. Kakunin shite moraemasu ka?
The gate won't open when I tap my transit card. Could you check it?
この切符では改札を出られません。
Kono kippu deha kaisatsuo deraremasen.
I can't exit with this ticket.
運賃の精算が必要ですか？
Unchinno seisanga hitsuyōdesu ka?
Do I need to pay the fare difference?
不足分はどこで支払えますか？
Fusokubun wa dokode shiharaemasu ka?
Where can I pay the difference?
このカードはまた使えますか？
Kono kādo wa mata tsukaemasu ka?
Can I use this card again after that?
What you may hear
運賃の精算が必要なようです。
Unchinno seisanga hitsuyōnayōdesu.
It looks like you need to settle the fare.
こちらの窓口で確認します。
Kochirano madoguchide kakuninshimasu.
We can check it for you at this counter.
How to respond
不足分はここで支払えばいいですか？
Fusokubun wa kokode shiharaebaiidesu ka?
Can I pay the difference here?
はい、確認をお願いします。
Hai, kakuninoo negaishimasu.
Yes, please check it for me.
Mini conversation
You
ICカードをタッチしても改札が開きません。確認してもらえますか？
Aishī kādo o tacchi shite mo kaisatsu ga akimasen. Kakunin shite moraemasu ka?
The gate won't open when I tap my transit card. Could you check it?
Other person
確認します。運賃の精算が必要なようです。
Kakuninshimasu. Unchinno seisanga hitsuyōnayōdesu.
Let me check. It looks like you need to settle the fare.
You
不足分はどこで支払えますか？
Fusokubun wa dokode shiharaemasu ka?
Where can I pay the difference?
Other person
こちらの窓口ですぐ精算できます。
Kochirano madoguchidesugu seisandekimasu.
You can pay it right here at this counter.
You
はい、お願いします。
Hai, o negaishimasu.
Okay, please do.
More natural
In Japan, 精算 is commonly used for settling a fare difference. In English, “fare adjustment” and “pay the difference” are both useful.
Good to know
A gate error is not always caused by low balance. Show the card or ticket to station staff so they can check the actual issue.
Related situations
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